Frequently Asked Questions
Please find a list of the most commonly asked questions. If you still haven't found the answer you're looking for, please send us an email using the quick contact form below and we'll get back to you asap!
Can't find your question? Send us a message!
Is this business insured?
Of course! Brisbane Festoon Hire and Brisbane Event Lighting is a professional business, providing only the best in equipment, services and customer care. All of our work is covered by public liability and professional indemnity insurance and our certificates of currency can be provided upon request for venues requiring them prior to the commencement of work.
Is your equipment tested and tagged?
No doubt about it! Our equipment is tested and tagged according to electrical safety standards and our equipment is thoroughly checked each and every time it is dispatched and again once returned to ensure the ultimate quality and safety.
I can't find what I'm looking for on your website, do you stock other items?
We sure do! Our range is quite extensive and not everything has made it through the process and found itself on our website yet so if you are looking for something that isn't listed here, please feel free to send us an email and we'll do our best to help you out and if we don't carry the feature you're looking for, we'll do our best to point you in the right direction.
How long is my hire for?
Our prices cover the hire of our equipment for 1 to 3 days. Day 1 being pick up or delivery of the item or items. Day 2 for the use of and day 3 for pack down and return. For example, for a weekend wedding held on a Saturday, pick is available on the Friday with return on the Monday. For mid week events, pick up can be the day prior to the event, with return the day after. We are flexible and happy to operate with longer hire periods if required.
Do you offer a delivery and pickup service for my hired equipment?
Of course! We travel wherever we are needed, a reasonable delivery and pickup fee is applicable in most cases based on the distance travelled. If you need it, we bring it!
Does Brisbane Festoon Hire provide an installation service?
We sure do! The friendly and professional team at Brisbane Festoon Hire will provide you with some options during the quoting process to suit your event space and include the necessary labour services to make it all come together.
I would like to install the lighting myself, is DIY hire an option?
The majority of our equipment is available for DIY hire by either picking up from us and returning to our warehouse, or by having the equipment delivered to your address. Some items however are required to be installed and handled by our experienced team to ensure safety for both the equipment and for the audience they are being used for.
When can I pick up my equipment, and when must it be returned?
For equipment that is booked for weekend use, pick up will generally be available on a Friday with return required on the Monday. If equipment is booked for a mid week event, pick up can be the day prior to the event with return the day after the event.
Please discuss your approximate pickup and return times with one of our friendly staff.
I'm not sure what I need, can you help me decide?
Absolutely! Our friendly team will be more than happy to help narrow down the options to suit the look, theme and atmosphere you desire for your event. Be it for DIY or completely installed by us, we'll help you to make the optimum choice to suit your requirements and budget.
I can't find what I'm looking for, do you have equipment that isn't on your website?
We do our best to make sure that what we have available is shown in our inventory page or in our gallery. But! we have such a large range, we are constantly updating our website pages to keep up with what we have on our shelves. If you can't find what you are looking for, be sure to get in contact with us, chances are we'll be able to help you out.
Do you only provide lighting, can you provide audio and vision equipment as well?
Brisbane Festoon Hire is a department of Brisbane Event Lighting and LightHouse SVL - a much larger events solutions supplier, providing professional lighting, audio and vision equipment hire and solutions for events from the Sunshine to the Gold Coast. Need audio, vision, staging or effects equipment along with the lighting for your event? Give us a call!
How do I go about receiving a qoute?
To receive an obligation free quote, all we need are the main details of your event which are listed on the contact forms at the bottom of each page on our website. If your event is in a backyard or venue, we usually ask for some photos of the space that you would like to be decorated, to be sent through via email or text. Be sure to include the details of the event when sending photos to ensure that we have all the correct information ready to go. Information such as the dimensions of the space, the height and potential install and removal times are also helpful in speeding up the quoting process.
How long will it take to receive my quote?
If all the necessary information is provided, along with photos and dimensions (if needed), we can usually send through a quote within the day that you send the request. For DIY hire items, all we need to know is the date and qauntity required and we can normally provide a quote over the phone or via email. In peak wedding and event seasons (March - April, August - December) it may take a few days to receive your quote from us due to the volume of installations being completed during this time.
How do I confirm my booking and reserve my equipment?
After receiving a quote, we require the go ahead from you to turn the pending booking into an invoice. At the time of confirmation, we require a non-refundable 25% deposit of your invoice total to be paid within 7 days of receiving the invoice to lock in the hire of the equipment and the labour services quoted. Verbal bookings will not reserve equipment and/or services. The remaining amount of your invoice after the deposit has been paid is due in full 7 days before the date of hire as specified on your invoice. A receipt will be provided via email after any and all payments have been received.
How far in advance should I confirm my booking?
We can cater for last minute bookings, however we pride ourselves in making sure that you get the best service and solution for your event, which requires time. For weddings and events in March, April, May, August, September and October - we suggest that you lodge your quote request with us at least a month prior to ensure that we can give your event the attention it requires, all the while handling our current bookings and installations at that time. Left it a bit late? Don't stress, send us an email or give us a call, we will do our best to help you all!
What are the available methods of payment?
Payment can be made via direct deposit to the details specified on your booking invoice. A link to pay via credit card is provided on your invoice if you wish to process a credit card online via the credit card portal. A receipt will be provided via email after any and all payments.
Can I pay my booking off over time?
You sure can! As long as a 25% deposit is paid up front, you can make small payments leading up to your date of hire, as long as the full amount has been paid 7 days prior to the date of hire.
What happens if I lose or damage the equipment I hired?
The customer is responsible for providing 24-hour security and insurance for the equipment whilst it is on hire, at a job site, venue, in storage or transit. The customer is responsible for full repair costs or replacement of damaged, stolen or missing equipment whilst on hire. Damaged, stolen or missing equipment will be invoiced at the full cost of replacement or repair and is payable at the time of receiving the invoice. All equipment is thoroughly checked before leaving and entering our shelves.
Do you have Cancellation Fees?
If the booked equipment and/or labour is cancelled or substantially reduced after the time of confirmation, a cancellation fee calculated from the total invoice amount will be payable as follows: More than 14 days notice 25%; Between 7 and 14 days notice 50%; less than 7 days notice 100%. The booking payment is non-refundable in the event of rain, storms, unacceptable weather or circumstances resulting in the cancellation of the event or occasion regarding the hire or use of equipment and or services. A credit may be applied for future events at the managers discretion if bookings are cancelled due to unforseen circumstances.
Have a question that we haven't answered?
For lighting equipment hire and installation enquiries, please contact us via one of the following methods.
For pricing or a quote, please complete the quote request form below...
M: 0439 701 393
ABN: 99 802 039 497
Maitland Road, Burpengary, Qld 4505
Mon - Friday 10:00am to 4:00pm
Australian Owned and Operated.